Complaints
How to complain about Aero Clinic and what happens next.
How to complain #
Write to Contact details pending or message us from your patient account. Include what happened, when, and what you would like done. Every complaint reaches a named reviewer, not a queue.
What happens next #
We acknowledge within 2 working days and respond in full within 5 working days for most issues. Clinical complaints may take longer because the superintendent pharmacist reviews them personally. You will always receive a written outcome and, where we got something wrong, what we changed.
If you are not satisfied #
You can raise pharmacy concerns with the GPhC. Concerns about prescriber conduct go to the relevant professional register (GPhC or GMC). We will tell you the right place to go with our final response.
Page information
- Summary
- How to complain about Aero Clinic, what happens at each step, how long a reply takes and which regulators you can contact. Clinical review is pending.
- Publisher
- Aero Clinic, operated by AERO HEALTHCARE LTD.
- Editorial update
- Clinical review
- Pending. An editorial update is not a clinical sign-off.
Cite as: Complaints, Aero Clinic (https://www.cagri.co.uk), AERO HEALTHCARE LTD. https://www.cagri.co.uk/complaints. Editorial update: 4 November 2026. Clinical review pending.